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“Because we care, responsible gaming means investing time, energy and resources in the people we interact with daily – our employees, our clients and our community!”
888.com is devoted to promoting a responsible gaming culture within the company. Our aim is to raise awareness through education and research programs, and to provide our staff with the right tools for ensuring a responsible gaming environment.
888.com constantly generates new and innovative ways to foster caring and ethical gaming, and above all to make certain our customers are safe. Responsible gaming is a key feature in our business strategy, reflecting the our seriousness towards the issue and the value we impute to “caring” within our company. Acknowledging the danger that our games can pose for a small minority of people, we strive to reach excellence in our responsible gaming policy and ethical conduct.
Our Director of Corporate Social Responsibility (CSR) & Responsible Gaming (RG) has wide-ranging responsibilities that include responsible gaming, fair play, outreach programs with local charities and donations.
Training
Our responsible training program involves every department in the company. Training is tailored to each department to ensure that all employees remain sensitive to responsible gaming from the outset of each and every activity within the company, including the development of games.
Protecting our clients
Gamcare, one of the leading purveyors of information, advice and practical help to compulsive gamblers and those around them, has recognized 888.com’s dedication to responsible gaming and player protection, and has awarded the company with its certificate this year.
As a responsible, regulated gaming company, we also comply with all guidelines published by eCOGRA, a non-profit organization based in the UK. eCOGRA ensures that approved online casinos are properly and transparently monitored to provide player protection.
888.com also adheres to the stringent rules concerning underage gambling established by the Interactive Gaming Council (IGC), of which 888.com is a member.
Preventative measures
888.com has established several measures designed to help prevent gambling from becoming a problem.
Personal limits are in place across all of our brands, and are voluntarily available to all our members. If, at any stage, a customer becomes concerned about his/her gambling behavior, he can request to be self-excluded for a chosen period. During this period we will block the account. Any new accounts the customer might attempt to open during the exclusion period will also be blocked as soon as detected. In addition, 888.com will take all reasonable measures to make sure the customer will not receive any promotional material during the designated time. All customers who reactivate their account following a self-exclusion period are given the opportunity to set their own limits.
888.com has also added a Gambling Therapy button to provide its customers with information and support for those who are concerned about their gambling habits. The Gambling Therapy button is easily accessed through a link from the 888.com home page and responsible gaming page. Gambling Therapy provides online support to anyone affected by problem gambling.
Protecting minors
In accordance with our policy of responsible gambling, 888.com does not allow anyone under the age of 18 to play its casino or poker games. Our brands and products are not designed to attract children or adolescents.
Together with Gamcare, we train our call center staff to identify and deal with anyone who might be underage. We have trained our staff to be extremely sensitive to the possibility of underage gambling; whenever an account is suspected of belonging to an underage player, it is suspended until a full investigation has been carried out. If the account is found to be an underage account, it is permanently blocked for further use and the full deposit is returned immediately. In order to protect minors, verification systems are used, where applicable, to verify and identify the age and identity of the customer.
Raising awareness
During 2007, 888.com launched the 888responsible.com site
888responsible.com offers comprehensive and easily accessible information about responsible gaming practices, dealing with problem gambling, preventing underage gambling, 888.com's charity activities and more.
The new website also provides tools with which to address online gaming. Parents can learn how to identify the signs indicating that their teenage son or daughter might have a problem related to gambling, while players can take a self-assessment test to determine their gambling habits, learn how to keep out of debt and even how to exclude themselves from playing at online casinos.
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888 is licensed and regulated to offer online gaming services under the laws of Gibraltar
and makes no representation as to legality of such services in other jurisdictions.
Copyright 2009-2010 888 Holdings Public Limited Company.
Information in this Website is subject to change without notice.
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